Yes. Please send us your complete order form containing your contact details, with your Postal Order or credit/debit card details. Please ensure that the credit/debit card is registered at the delivery address, that you provide the expiry date, issue number (if applicable), or start date is supplied if paying by Maestro/Solo. Post your order to DIYA DIRECT, PO BOX 2455, LEAGRAVE, LU3 1YX Items are subject to availability at time of receiving your order.

We aim to dispatch goods within 3 working days of receipt, but please allow 5 to 7 working days for delivery. Delivery timings are between 8am to 6pm. Signature will be required on delivery. If you have not received your order within 7 days please contact the Diya offices on 0207 0434825 with your order number.

The delivery driver will leave a card explaining where the parcel is and what to do next. A second delivery may be attempted the same or following day. The goods will either be returned to the depo or your local Post Office. Should they be re-directed to your local Post Office the named consignee will have to collect the parcel in person with suitable ID confirming their name and address eg. Driving Licence, utility bill etc. If you do not collect your goods the parcel will be returned to us, which may take up to 2/3 weeks. The delivery charge is non refundable and a further delivery request will incur fresh delivery charges. Our couriers may also leave parcels with neighbours in cases where customers are not at home.

For an item or items placed in any one order, we will deliver everything for a handling charge of just £4.50.

If you do not received your goods within 5 working days you should call our enquiry line on 0207 0434825. It may be that an item is missing and our despatch department have not been able to contact you therefore causing a delay in despatch. If your card is not registered to your billing address extra security checks are carried out which may also cause a delay. If however our records show that the parcel has been signed for at your address then a claim must be made through the couriers. They will forward a written form which will need to be filled and returned in order to claim for goods.

Simply call us at 0207 0434824. Our lines are open seven days a week from 11:00 am to 7:00 pm.

Ring us at 0207 0434825 and we will be happy to assist you. Make sure you have your customer membership number or order reference number to hand.

Yes. Just visit our online store www.diyaonline.com or www.ranifashions.com and buy online from our current range, 24 hours a day, 7 days a week.

Yes. Rani Fashions Ltd. 142/144 Dunstable Road, Luton, Bedfordshire, LU1 1EW. This will hold its own designer range including all Diya ranges subject to availability.

Once your details are confirmed, we will acknowledge your payment via e-mail for internet orders, and for phone orders you will be advised of a order number.

All items are subject to availability. Generally, if an item is showing on our website then it is available to order. However, during busy periods we may be in a position where we cannot supply an item or there may be an unexpected delay in despatch. If this is the case, we will let you know as soon as possible. It has not been possible to reach you we may send out the remaining order.

You can pay for your order by using any of the following CREDIT or DEBIT cards:
VISA, MASTERCARD, MAESTRO, SOLO and VISA ELECTRON & DELTA.
Postal Orders should be payable to 'Diya by RFL Ltd'. Please note that we do NOT accept cheques.

If your credit or debit card was refused whilst placing an order on www.diyaonline.com, please re-submit your order using a different card. For details on why your card was refused, please contact your card issuer.

If an item is unsuitable, you can return it for an exchange/refund. Please return goods within 12 days of receipt, unworn and in good condition. Please ensure that you complete in full the Returns Form. We are unable to offer a Free Return Service, however we would be happy to exchange the goods for something else of your choice or a different size but postage of £4.50 will be charged. Jewellery items are not exchangeable due to hygiene regulations. We do not undertake any guarantee of availability of all sizes and colours.

Upon receipt of your return a refund will be issued within 28 days. All returns need to be sent to: Diya by RFL, Returns Dept, PO BOX 2455, Leagrave, Beds, LU? 1YX. Please note that the initial postage charge of £4.50 is non-refundable.

Unfortunately we are unable to change your order once we have processed it; however it is possible to cancel your order on your behalf prior to despatch. Please call our customer services as soon as practically possible on 0207 0434824. You have up to 12 days to return your item for a refund. We comply with all Distant Selling Regulations

Do not accept any parcel which is either open or looks damaged. Refuse these goods and contact us on 02070434825. Please note that we cannot be liable for any orders you have accepted which are damaged.

To request a new password, click on My Account and click the link "FORGOTTEN YOUR PASSWORD" Enter your email in the box provided and an email will be sent with your new password, once you have logged on with your new password you can of course change it to something more memorable.

To change your password, click on Log-In/Register, enter the email address that you registered with, click on CHANGE PASSWORD, fill in the boxes and click UPDATE.

Yes, simply ADD all your purchases TO BASKET, Click on CHECKOUT, Ignore the 'Log-In' and 'Register Me' buttons and click on just CHECKOUT, Enter your details to complete your shopping.

To amend your email address, log in with your existing email, click on MY PROFILE and amend your email address accordingly click SUBMIT.

A majority of our items are hand embroidered and therefore fragile in their usage. From time to time beading may become displaced and this is not regarded as a fault but is due to the nature of the work. These garments should be worn with care and are mainly for special occasion wear.

Please ensure that the first wash is 'Dry Clean' only. Heavy embroidered items can only be Dry Cleaned. More casual items should be washed separately in cold water and thoroughly rinsed. Please note that due to hand dyeing methods used the colours are not guaranteed. We cannot be liable for any damage to your garments due to not complying with the washing instructions given.

It may not be possible to give full instructions on each garment therefore the above is a guideline of washing, if in doubt Dry Clean.

Shoes which also have sequined, diamante or embroidery are occasion wear and some designs such as kusa cannot be worn in heavy rain.