Standard
For mainland UK we deliver 5 days a week - Monday to Friday excluding Bank Holidays and public holidays. Usually delivery times are between 8.00am - 6.00pm. We aim to deliver within 3 working days following the date your order is placed however our general time given for delivery is 5 working days. If for any reason any items are unavailable we will contact you to arrange an alternative item refund or advise an approximate delivery date.
A signature is required on delivery. If you are not in when our couriers first try to deliver they will leave a calling card and take your order back. A further deliver attempt will be made however if they are still unable to deliver the parcel will be held at your local Post Office or delivery deport of which you will be advised on the card left by our couriers. This will be held at the Post Office for a further 2 weeks after which time it will be return to us.
You will be able to track your missed delivery by logging on to 'www.parcelforce.com' placing your house number and postcode or the parcel number which would have been provided to you on the card left by our courier.
Further re-deliveries may incur a further postal charge.
A standard delivery is charged at £4.50 per order which covers England Wales and parts of Scotland.
Scottish Highlands and Islands Northern Island Isle of Man Isle of Sicily incurs an additional surcharge of £10.50.
EXPRESS DELIVERY
If you require your order urgently or at a specific time we are able to offer special times for delivery as detailed below:
- Delivery before 9.00am (Mon-Fri) £20
- Delivery before 12.00am (Mon-Fri) £10
- Saturday Delivery £20 - Mainland England Only (Friday orders only)
RETURNS
We will replace or refund most items provided they are returned complete unused and in their original packaging with any appropriate labels and tags intact within 12 days of receipt.
You must take reasonable care of the goods and immediately return them to us in the normal way. We will not consider that you have taken reasonable care of the goods if they have been used in a way or to an extent beyond what would be reasonable when examining the goods in a shop before purchase.
You can return your goods via a Post Office using a second class recorded delivery for parcels under 1kg in weight. You need to ensure that you get the proof of posting and adequate insurance to cover the value of returned goods. We do not provide a free return service.
Please ensure items are adequately packaged and labelled and your completed returns form is enclosed.
Post your parcel to:
DIYA BY RFL Returns Department PO Box 2455 Leagrave Beds LU3 1YX
We cannot accept liability of items until they have been received by our offices; therefore you need to ensure that you get the proof of posting and adequate insurance to cover the value of returned goods.
Postage & Packing costs are non-refundable unless your statutory rights apply. We are not responsible for the items which do not reach us therefore please ask the Post Office for a free Certificate of Postage.
We comply with all Distant Selling Regulations for further information see Terms & Conditions.
SPECIAL POSTAGE OFFERS
From time to time we have special free postal offers. These offers are only available in England Wales and parts of Scotland on postage charged at £4.50. A postal charge of £15.00 will still be applicable for Highlands & Islands of Scotland Northern Ireland Isle of Man and Isle of Scilly.
EXCHANGES
If you would like to exchange items for another item or another size we will be glad to assist you; however a postal charge of £4.50 will apply.
It is possible to exchange your items through our stores; however refunds must be directed through our offices.
REFUNDS
Refunds will be processed within 28 days of receipt of returns. In keeping with our fraud prevention measures refunds will only be issued in the same form as payments hence we will only refund to the same credit/debit card used to make the purchase and will only issue cheques when payment has been made via Postal Orders. If Your Return Does not Show in Your Account
If the goods are still not showing as a credit in your account after 30 days please call our customer services helpline on 0207 0434825. Have your order number ready along with the item number and order date.
Unacceptable Returns
Cosmetics Hair Accessories or Pierced Jewellery items will be neither exchanged nor refunded due to current Health & Hygiene regulations
If you return an item to us outside the terms of our returns policy and your statutory rights do not apply we may not refund you. The item may be returned back to you at your expense. You will be notified of this and other associated charges. If you send the item back to us again or refuse to accept delivery this will be deemed to be an irreversible instruction for us to dispose of your goods without further notice.
Please note: Disposal will not constitute any admission on our part that we have failed in any way to honour our obligations to you in full and will not constitute any unlawful action against the goods.
Missing Items / Damaged goods
If any product we supply fails prematurely due to an inherent fault we will provide you with an appropriate remedy eg. refund replacement or repair. Simply call our Customer Services Department 0207 0434825. No decisions can be made regarding the item until the goods are received by our returns department. No claim for short delivery of goods or goods damaged in transit can be entertained unless notification of the shortage or damage is given to us within 3 days of the date of receipt of the goods.
Refunds will not be given for products that have been damaged whilst in the care of the customer due to misuse or neglect.
Promotional Offers
All promotional offers must be returned in their entirety.
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